Returns & Exchanges

We want you to be fully satisfied with your Aqara smart home experience, which is why we offer a 30-day return window for products in their original packaging. If your device is defective or doesn't meet your expectations, our streamlined process ensures a quick resolution.

Return Process

• 1.
  Initiate Your Request

  Log into your account and select the order you wish to return, or contact our support team with your order number and reason for the return.

• 2.
  Prepare the Package

  Place the item in its original box with all included accessories, manuals, and cables to ensure a full refund.

• 3.
  Ship the Product

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned hardware, we will process your refund to the original payment method within 5-7 business days.